Privacy Policy

WigCity™'s policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, WigCity™ may periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to service@wig-city.com

Security

To ensure your shopping experience is safe and secure, our site is designed to work and integrate with PayPal e-commerce system. This ensures full encryption and keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Returns

There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee.

We are happy to accommodate exchanges on a per item basis. If you wish to exchange your item(s) please follow contact us at: service@wig-city.com

Backorders

If a backorder occurs on your item(s), you will be notified and placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us immediately at: service@wig-city.com

Shipping Information

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email: service@wig-city.com

Cancellations and Order Processing

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non refundable.

Orders are processed within 24-48 hours of order placement. Contingent on stock availability, orders are typically shipped within 48-72 hours of processing. Once shipped, orders arrive within the time dictated by shipping preference.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.